•    Giving advice
    •    Making suggestions and recommendations
    •    Being polite
    •    Instructing and directing customers
    •    Delivering your message clearly and precisely
    •    Handling and answering questions effectively
    •    Dealing with complaints


In a competitive business environment it is often the small things that separate you from your competitors. Take a trip with us and explore the language needed to deliver great customer service.


    •    Company presentations
    •    Reports
    •    All work related documents
    •    Manuals
    •    Marketing material


Do you find yourself short of time to read through your documents in order to fine tune them effectively? Let us take care of all of your reports, emails, presentation slides, manuals, marketing material or other company specific material all in complete confidentiality.


    •    Diplomatic negotiation
    •    Bargaining
    •    Key stages and secondary stages
    •    Questioning techniques
    •    Managing negotiation breakdowns
    •    Getting the deal done


Negotiation language is a key ingredient to achieving the desired results. The smallest changes in your choice of words may lead to the biggest results for your company.


    •    High school preparation exams
    •    Confidence building
    •    Practice exams
    •    Reading and listening comprehension
    •    Grammar


Preparation is half the job and with this service we aim to prepare students for high school matriculation exams as thoroughly as possible. We also offer preparation courses for all levels of school pupils who may be in need of our service.


    •    Opening and closing
    •    Structure and technique
    •    Visual aids
    •    Storytelling
    •    Body language
    •    Rapport building
    •    Q & A sessions


Would you like to develop your presentation skill and technique? If you do, then why not sign up for a presentation course with us.


    •    Social Media and Texting
    •    Rapid Email Response – Techniques and Ideas
    •    Learner’s own E-mails / Written Communication / LinkedIn Profiles

Online writing is an aspect of English communication that is very easily neglected. We tend to spend very little time on this key communication skill. At Coaching Language, we can help.


    •    Small talk
    •    Discussions in and around lunch and dinner
    •    Discussion and small talk techniques
    •    Polite interruption
    •    Topic surfing
    •    Focusing on the positive
    •    Communicating across cultures


This is a crucial element that tends to be scary for people. We at Coaching Language believe that by focusing on a few key areas you can become a master in a variety of social business areas. We think that business travel, attending conferences, confidence building, and small talk (in transit / trade fairs / in restaurants) are some of the most important areas to develop.


Intensive coaching days are the perfect solution for you if you find yourself short of time. Coaching Language offers full or half day intensive coaching sessions. You are able to choose the relevant topics from our business communication menu. The most popular options are: presentations, negotiations, customer service, project management and customer days designed in accordance with your specific needs.

Weekend seminar getaways – Looking for something a little different? Why not plan a seminar getaway session.  The offer is made up of a selection of business topics as well as team building, confidence building and various fun and social activities in English.


    •    Team building in English
    •    Team cooking competitions – King or Queen of the Kitchen
    •    Wine and Dinner parties hosted in English
    •    New Zealand and South African BBQ’s
    •    Seminars
    •    Weekend getaways
    •    Hobby days
    •    Cricket Tournaments and picnic lunches
    •    Sporting events
    •    City day trips in English


Fancy a Kiwi barbeque or a braai? Why not bring your team along to enjoy this unique English language and food experience.
Enjoy a meal while practicing your English skills. All of our cooking experiences are in cooperation with Chef JJ de Nier of the JJ de Nier Food Experience.
All of our themes can be fun in a team building seminar format. By this we mean that a few hours can be spent learning important business language skills and the rest of the day having fun in English.
These are all great ideas for team building and vocabulary building all while communicating in English and developing your small talk skills. At the end of the day you will have had a lovely cultural experience and all enjoyed a delicious meal.